Tenants

Pure Property tenants are the cornerstone of our business

Rental properties don’t work without them! As Queenstown property managers, we ensure that we lay out expectations in detail, right from the start, so we’re all on the same page and can have an enjoyable tenancy with great communication. Queenstown houses for rent, apartments for rent, units for rent - we've got them all. Talk to us about your Queenstown rental accommodation requirements. 

FAQs

Taking on a rental property in Queenstown is a big deal, and there’s a lot you need to know. Our tenant sign-up process will answer many of these questions for you, but here’s a summary of some of the most common Queenstown rental questions.

Fixed term - this is when an agreement is for a specific time decided upon at the beginning of the tenancy (i.e. six or twelve months) and has a start date and an end date.

Periodic - this is an agreement for an indefinite period until it is terminated by either party in writing.

Under a periodic tenancy:

  • A tenant must give at least 21 days’ written notice to end the tenancy, unless the landlord agrees to a shorter time. This agreement must be provided in writing.
  • A landlord must give at least 90 days' written notice to end the tenancy. Landlords can give less time (at least 42 days’ notice) in some cases.
  • If a landlord gives the tenant notice to end the tenancy and the tenant wants to move out sooner, the tenant must still give the landlord 21 days’ written notice.

 

A Residential Tenancy Agreement is a legally binding contract whereby both parties agree to abide by the conditions of the agreement. Queenstown tenants of Pure Property will receive a copy of this agreement as a record of each party’s rights and responsibilities. For any other RTA details please see www.tenancy.govt.nz.

 

Subletting on a short or long-term basis is not permitted as part of the Pure Property tenancy agreement. Your agreement will specify how many people are allowed to reside in the house, and this must be adhered to.

Absolutely – it’s important that you take out your own tenant contents insurance.

Should your goods be damaged or destroyed by circumstances affecting the owner’s property (i.e. fire, storm damage, power outages etc) then your goods and possessions are not insured by the owner.

We strongly recommend you take on a renter-specific policy which includes a component for tenant/personal liability. If an insurance company pays out a landlord for damage and believes the tenant is liable for that damage (i.e. an accidental fire), the insurance company may seek compensation from you, the tenant. Personal liability insurance can protect you if this happens.

Tenants are generally expected to keep a garden neat and tidy, with lawns mowed and basic weeding done. If you’re lucky enough to have gardening included as part of your tenancy agreement then you don’t have to do this.

Notify Pure Property immediately by email at queenstown@purepropertyrentals.co.nz. Where possible take a photo and explain all details in your email. We aim to respond within 24 hours Monday to Friday.

For emergencies please call 03 409 0480 and you’ll be directed to an on-call property manager.

If you have a noisy neighbour, try talking to them first. If the problem persists, phone the Queenstown Lakes District Council - 03 441 0499 or Police on 03 441 1600.

For ongoing issues, please email us at queenstown@purepropertyrentals.co.nz with details of the disturbance so that we can log the issue and offer assistance.

If you are on a fixed term tenancy, your tenancy will continue up until the expiration of the agreement, there will just be new property owners. If you are on a periodic tenancy and the new owner decides they do not wish the tenancy to continue, they will give you 42 days notice.

When you first move in you'll need to pay rent in advance and you will need to pay a bond. That can add up.

If the property rent is $500 per week, then you will need to make the following payment to secure the property:

1 week's rent
Bond (four weeks' rent)
Total to move in

$500
$2000
$2500

A bond is money which the tenant pays at the start of the tenancy to cover anything which may be owed at the end. The bond is normally the equivalent of four week's rent.

You'll pay your bond to Pure Property, and as per legal requirement we will then lodge it with Tenancy Services.

Pure Property can claim from the bond on behalf of the owner any money owing at the end of the tenancy, for example unpaid rent or property damage.

The simple answer is to pay it as soon as you can! We pride ourselves on our careful tenant qualification and screening processes. Applications are approved only when we are confident the rent will be paid on time, every time. We therefore advise each tenant of our zero tolerance policy for late rent payments.

If you believe you may be late with a rent payment, you must notify us at least three working days beforehand, so we can inform the owner to allow them to make other arrangements with their mortgage payments, should this be required. Please notify us by email at queenstown@purepropertyrentals.co.nz.

However, should we not be contacted our policy is:

1 day late – we will email a breach notice

3 days late – a follow up phone call and email of breach of notice

21 days late –application to Tenancy Tribunal

Eviction will follow if the problem is not fully remedied.

Sometimes, some tenants are continually late with payments. If we have a tenant that is consistently behind despite our best efforts, we will recommend to the landlord for this lease not to be renewed. The tenant will then be required to vacate the property at the end of their lease.

It is a tenant’s responsibility to ensure your power, gas, phone, internet, etc have been connected in your name and to pay all of your bills. When you leave, it’s up to you to make sure you arrange final meter readings and disconnection services as necessary.

The basic requirements of a tenant are covered below – if there’s anything you’re not sure of, please drop us a line, we’ll be happy to advise.

  • Pay the rent on time
  • Pay all charges for the telephone, electricity and gas
  • Keep the place reasonably clean and tidy
  • Tell Pure Property as soon as possible about any damage or anything that needs to be fixed
  • Repair any damage you or your visitors cause on purpose or by being careless
  • Make sure there are no more people living in the property that the tenancy agreement states
  • Use the property only for the specified purpose
  • Observe good standards of behaviour and keep noise to a minimum
  • Let the landlord show prospective tenants, buyers or valuers through the property at times and in a way that suits both landlord and tenant

And at the end of the tenancy:

  • Take away all your belongings
  • Take away your rubbish/recycling
  • Leave the property clean and tidy
  • Give back all keys, access cards, garage door openers and other ways of getting in
  • Leave everything the landlord owns

Please drop this post into the Pure Property office, or alternatively put it in a place for us to pick up at your quarterly inspection.

Forms

Below you’ll find all of the vital forms for your tenancy. These forms can be filled in and emailed back to us at queenstown@purepropertyrentals.co.nz

Maintenance Request

If there’s a problem with your rental property, we need to know about it! Click the link below to register the issue you’re having. Our property managers will be in touch shortly to confirm the process for remedying the problem.

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